Terms of Service

1. Acceptance of Terms

Welcome to Tanglo, a platform operated by Mellosoft Pty Ltd ("Mellosoft," "we," "us," or "our"). By accessing or using our website (tanglo.ai), our application programming interfaces (APIs), or any associated services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Tanglo provides an enterprise data extraction and spatial intelligence platform. We provide tools to process unstructured documents and return structured data outputs. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice.

3. Customer Data and AI Model Training Guarantee

Tanglo is built for enterprise security. We strictly do not use your Customer Data (including uploaded documents, extracted metrics, or system prompts) to train, retrain, or improve our proprietary spatial extraction engine or any third-party foundational models utilized by our platform. Your data remains strictly isolated and is processed solely to fulfill your specific extraction requests.

4. Intellectual Property Rights

Our IP: Mellosoft Pty Ltd retains all right, title, and interest in and to the Tanglo platform, our proprietary "Blueprint" extraction engine, our APIs, documentation, software, and underlying methodologies. Nothing in these Terms grants you a license to our intellectual property, except for the limited right to use the Services as described herein.

Your IP: You retain all ownership rights to the documents and files you upload to Tanglo ("Input Data"). Furthermore, you own all rights, title, and interest in the structured data and metrics generated and returned to you by the Services ("Output Data"). We claim no ownership over your proprietary business documents or the resulting intelligence.

5. Acceptable Use Policy

You agree not to use the Services to:

• Process, upload, or extract data from documents you do not have the legal right or authorization to process.
• Reverse engineer, decompile, or attempt to extract the source code or underlying architecture of the Tanglo platform.
• Interfere with or disrupt the integrity or performance of the Services or our infrastructure partners.
• Process documents containing illegal content, malware, or highly regulated data (such as sensitive personal health information) unless you have executed a specific enterprise agreement with us permitting such use.

6. Billing and Payment

Access to certain features of the Services requires payment.

• By selecting a paid tier, you agree to pay all applicable fees associated with your usage.
• Fees are non-refundable except as required by law.
• We reserve the right to change our pricing upon providing reasonable notice. Continued use of the Services after a price change constitutes your agreement to the new fees.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Mellosoft Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Services.

In no event shall our aggregate liability arising out of or related to these Terms exceed the total amount paid by you to Mellosoft Pty Ltd for the Services in the twelve (12) months preceding the event giving rise to the liability.

8. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis. While we strive for high accuracy in data extraction, Mellosoft Pty Ltd makes no warranties, express or implied, regarding the absolute accuracy, completeness, or reliability of the Output Data. You are solely responsible for verifying the extracted data before relying on it for critical business decisions.

9. Governing Law and Jurisdiction

These Terms, and your use of the Tanglo platform, are governed by and construed in accordance with the laws of Western Australia. Any disputes arising from these Terms or the use of our Services will be subject to the exclusive jurisdiction of the state and federal courts located in Western Australia.

10. Modifications to Terms

We may revise these Terms from time to time. The most current version will always be posted on our website. If a revision is material, we will notify you via the email address associated with your account. By continuing to access or use the Services after revisions become effective, you agree to be bound by the updated Terms.

11. Contact Information

For any questions regarding these Terms, please contact us at:

Mellosoft Pty Ltd
Email: legal@tanglo.ai